How do I place an order?

Orders can be placed in 2 ways, via our website or call our customer service to place a phone order. For phone orders, you can reach us on 08148135839 or 08099239092

Once you have found your preferred product, just follow the steps below:

• Select a preferred color/size and then click on ‘Add to chart’, to add this product into your cart.

• Click on the ‘proceed to checkout’ tab to complete your order process

• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.

• Click on your preferred payment option before clicking the ‘Place order’ button

 

How do I create an account/register?

Kindly click on the Sign in tab located at the top right end of our homepage.

Provide your email address to create an account, once you click on create an account, you will be required to fill in some personal information. After updating the required fields, click on the Register tab to create your account.

 

How do I cancel my order?

You can go to your shopping chart to cancel order(s) placed.

 

How do I change my personal information?

 Once you register an account is created for you. Click on Your Account to change personal information, your address, etc.

 

When will I get my product after I place an order (delivery period)?

Our standard delivery timeline is 1-5 days. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will also be contacted by our dispatch personnel on the day of delivery.


Do you have an office address?

Yes we do. Our corporate office is located in Magodo. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.

 

How do you charge for shipping?

A charge is applied based on your order. For orders below N50,000 a flat rate of N750 fee is charge. For our esteemed customers living outside of Lagos , a charge is applied based on your order weight and your shipping address by our courier service provider EME SPEED POST estimated between N2,500 - N2,800 inclusive of VAT (This amount is subject to change at any time).  


What if I am not home at the time of delivery?

Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days.


How do I track my order?

We will send you an email when your order is shipped. Also you can track the progress of your order from your account on our website.


My items haven't arrived yet. What can I do?

If you haven’t received your items after the 5th day, kindly contact us on 08148135839 or 08099239092 or send an email to service@curvyfashionista.com.ng (quoting your order number). We also urge you to track the status of your order from your account on our website.


Which locations do you accept Cash on Delivery?

We accept cash on delivery only in LAGOS. Cash payments cannot exceed ₦100,000 but payment above that, can be made via POS. You are encouraged to pay with your card on our POS machine carried by our delivery men. However, if you prefer to pay in cash, please make sure you have the exact amount as our delivery men do not carry petty cash.


How do I make payment?

Curvyfashionista.com.ng has two payment options to choose from: Pay on Delivery or online via local and international Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.


Is Curvyfashionista.com.ng website secure?

Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt our site to ensure a more secure method of protecting any information you submit, also your payment card to ensure your details are safe.


Will my card details be safe?

Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

What is your returns policy?

We currently have a returns policy of 7 days from the date of delivery. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions. See our return policy for more info. We do not have a return policy for bras, you must confirm is your correct fit upon delivery before paying.

 

I have received my goods but I do not like them

You can return this product to us with expection of bras; as long as it is in the same state it was delivered (un-used with tags still on, in the original packaging). If it is within our 7days return policy timeline.

 

I have received my order but the wrong item was delivered to me

We are very sorry that this happened, please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.

We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.

 

How will I receive my refund?

After an item is retrieved, we refund the full cost of eligible purchases by transferring the entire amount to your Nigerian bank account. We do not give cash refunds. We encourage customers to exchange/replace any item(s) instead of a refund.

 

How long will the refund process take?

After your item is retrieved and assessed, your refund will be processed within 1-2 days.

 

I have not received my refund yet. What do I do?

You will receive an email once your refund has been processed. Refunds to bank accounts are posted the same day. However, for some banks, there may be delay of 1-2 business days. If you have not received an email regarding your returns after 5 days, please email us at service@curvyfashionista.com.ng