Here at Curvy Fashionista, we're committed to providing you with clothes that fit and flatter just right. If for some reason you're unsatisfied with your order you can return it to us in like-new condition within 3 days of receiving your item, that's why we guarantee items purchased on our store can be returned for an exchange with another product. FOR OUR EXCHANGES POLICY, If you need a different size or item(s), you may place a new order at any time and call to let us know. Please note that the purchaser is responsible for all return shipping charges. In the case of returns within Lagos, you are to pay ₦1000- ₦2000 and our delivery agent will come to pick up the item(s). For cities outside Lagos, the customer will bear the cost.
Also note our return policy does not apply to bras.
We recommend on delivery of your clothing item(s), please do confirm that it is your correct fit and you're satisfied, if not you can immediately return to our dispatch personnel or delivery person.
So, if you're not satisfied, simply send your order back or exchange for something else you like to be replaced with, and we'll take care of the rest! You may return it as long as your item meets the following criteria (Shipping charges are not refundable):
It is within THREE (3) days from the delivery date.
The item is in NEW condition. Clothing items must be unworn, unwashed, not stretched, not torn or stained.
The item is in its ORIGINAL packaging, clothing items must have their original tags/label attached.
If the item came with a free promotional item, the free item must also be returned.
How to return?:
We recommend that you contact our Customer Service team by calling 0809 923 90092 or by emailing firstname.lastname@example.org to arrange an exchange. Please state your order number, the item(s) you would like to return, the reason (and your preference in regards to replacement, voucher refund or bank refund. In case of refund, thanks for indicating your full bank details.
How long will it take to process my return?
Upon arrival in our custody, we will conduct a quality check of the item. If a return is invalid, we will notify you and send the items back to you. After this check, we will proceed with an exchange option, refund will only be done when no exchange that customer likes. Please allow 3-5 DAYS from the time you ship your return to us to process your refund, credit your charge card or handle your exchange.
Until we process your return, we are unable to tell you the status of the return.
Your satisfaction is very important to us.